Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, and other contact details provided voluntarily.
• Health-Related Information: When applicable, information related to healthcare services, patient communications, or healthcare operations is handled in accordance with applicable laws.
• Technical Information: IP address, browser type, device information, pages visited, and usage data collected through standard web technologies.
• Communication Data: Information related to emails, SMS messages, voice calls, or other communications you consent to receive.

How We Use Information

We use information we collect to:

• Provide and support healthcare technology and related services
• Facilitate patient and client communications
• Send appointment reminders, care-related notifications, billing alerts, and account-related messages
• Improve our services, systems, and user experience
• Maintain security, compliance, and operational integrity
• Comply with legal, regulatory, and contractual obligations

Communications With You

We may communicate with patients, clients, and users via email, text message (SMS), voice calls, or other electronic means for healthcare-related, operational, or account-related purposes, in accordance with user consent and applicable laws.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

SMS and Mobile Communications

Mobile information will not be shared with third parties for marketing or promotional purposes.
We do not sell, rent, trade, or otherwise disclose mobile phone numbers, SMS consent data, or patient or user personal information to third parties or partners for marketing, advertising, or promotional purposes.
We may share limited information with trusted service providers solely to deliver messages, maintain system operations, or support our services (such as secure messaging platforms or infrastructure providers). These service providers are contractually required to protect the confidentiality and security of the information and are strictly prohibited from using it for their own marketing or promotional purposes.

Information Sharing and Disclosure

We do not sell patient or user information to third parties, partners, advertisers, or data brokers under any circumstances.
We may disclose information only when:

• Required to provide services you have requested
• Necessary to comply with applicable laws, regulations, or legal processes
• Needed to protect the rights, safety, or security of our users, or others
• Shared with trusted vendors or service providers solely for operational, technical, or service delivery purposes under strict confidentiality obligations

HIPAA and Healthcare Information

Where applicable, we handle protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws. Access to healthcare information is limited to authorized personnel and partners with a legitimate need to know.

Our Contact Information

Diabetes Specialty Care

3815 Hwy 66 S Suite 5

Rogersville, TN 37857

Phone: (423) 293-0202

Fax: (423) 293-0102